Returns and complaints

Withdrawal from the contract

If

A) you are a con­sumer

or

(B) you are an indi­vid­ual and the con­tract you have entered into with us from 1 Jan­u­ary 2021 is direct­ly relat­ed to your busi­ness but is not pro­fes­sion­al in nature for you

- as a gen­er­al rule, you are enti­tled to right of with­draw­al from a dis­tance con­tract.

You can with­draw from the con­tract by sub­mit­ting to us dec­la­ra­tion of with­draw­al e.g. by e‑mail sent to: bok@sammler.com.pl

Return the returned goods to us imme­di­ate­ly at the fol­low­ing address: Rud­ni­ki 6F, 64–330 Opaleni­ca , but not lat­er than 14 days from the day you with­draw from the con­tract.

You may with­draw from the con­tract with­in 14 days.

The 14-day with­draw­al peri­od shall begin:

• for a con­tract in which we deliv­er the goods, being oblig­ed to trans­fer their own­er­ship — from tak­ing pos­ses­sion of the goods by you or a third par­ty oth­er than the car­ri­er des­ig­nat­ed by you and, in the case of a con­tract which involves mul­ti­ple goods to be deliv­ered sep­a­rate­ly, by instal­ments or in parts, from take pos­ses­sion of the last good, lot or piece by you or a third par­ty oth­er than the car­ri­er des­ig­nat­ed by you.

Send­ing the dec­la­ra­tion before the dead­line is suf­fi­cient to com­ply with it.

We shall reim­burse the pay­ments made by you, includ­ing the costs of deliv­ery of the goods in accor­dance with the terms and con­di­tions, with­out delay, but no lat­er than with­in 14 days of receiv­ing your dec­la­ra­tion of with­draw­al from the con­tract.

We may with­hold reim­burse­ment of the pay­ment received from you until we receive the goods back or you pro­vide proof of return, whichev­er event occurs first.

Remember that you do not have the right of withdrawal from a contract concluded at a distance, among other things:

• in which the object of the per­for­mance is Non-refur­bished goods, man­u­fac­tured to your spec­i­fi­ca­tions or to meet your per­son­alised needs;
• in which the object of the per­for­mance is per­ish­able goods or hav­ing a short shelf life;
• where the object of the per­for­mance is goods sup­plied in sealed pack­ag­ing of which once opened, can­not be returned for health or hygiene rea­sonsif the pack­ag­ing has been opened after deliv­ery;
• where the object of the per­for­mance con­sists of goods which are, by their nature, insep­a­ra­bly mixed with oth­er goods after deliv­ery;
• in which the object of the per­for­mance is sound or visu­al record­ings or com­put­er pro­grams sup­plied in sealed pack­ag­ingif the pack­ag­ing has been opened after deliv­ery.

For details on can­cel­la­tion, please refer to our Terms and Con­di­tions of Sale.

Com­plaints

If you are a con­sumer, in the event that the goods pur­chased from us do not com­ply with the con­tract, you have the right to com­plain about them based on the pro­vi­sions on lia­bil­i­ty for non-com­pli­ance of goods with the con­tract, found in the Con­sumer Rights Act of 30 May 2014 (Jour­nal of Laws 2014, item 827, as amend­ed).

It is best to sub­mit a com­plaint to the fol­low­ing email address: bok@sammler.com.pl  or by post to Rud­ni­ki 6F, 64–330 Opaleni­ca

 Goods not in con­for­mi­ty with the con­tract should be sent to the address: Rud­ni­ki 6F, 64–330 Opaleni­ca

In con­nec­tion with the non-con­for­mi­ty of the goods with the con­tract, you can demand:

• exchange of goods ,
• remove the lack of con­for­mi­ty of the goods with the con­tract,

If the above is not pos­si­ble in accor­dance with Arti­cle 43e of the Con­sumer Rights Act of 30 May 2014 (Jour­nal of Laws 2014, item 827 as amend­ed), you may make a dec­la­ra­tion to:

• price reduc­tion,
• with­draw from the con­tract — if the lack of con­for­mi­ty of the goods with the con­tract is mate­r­i­al.

We shall be liable to you for any lack of con­for­mi­ty of the goods with the con­tract exist­ing at the time of deliv­ery and dis­cov­ered with­in two years of that time, unless the shelf life of the goods is longer. Any lack of con­for­mi­ty of the goods with the con­tract that becomes appar­ent before the expiry of two years after deliv­ery of the goods shall be pre­sumed to have exist­ed at the time of deliv­ery, unless the con­trary is proven or this pre­sump­tion can­not be rec­on­ciled with the spe­cif­ic nature of the goods or the nature of the lack of con­for­mi­ty of the goods.

As a gen­er­al rule, you can noti­fy with­in two years of notic­ing the non-con­for­mi­ty of the goods with the con­tract , but the time for lodg­ing a com­plaint can­not end before the expiry of the sell­er’s lia­bil­i­ty peri­od.

We will con­sid­er your com­plaint (respond to it) with­in 14 days from the date we receive your com­plaint.

We reserve the right to refuse com­plaints about out-of-date prod­ucts that were not out-of-date at the time of pur­chase in the shop.

For more infor­ma­tion on com­plaints, please see our Terms and Con­di­tions of Sale.

Annex: With­draw­al form

Below is a mod­el with­draw­al form, which the Con­sumer or Priv­i­leged Entre­pre­neur may or may not use:

Down­load the form